FAQ

1. How do I place a return/replacement request on UNLOKALE?
If you want to return or replace a product, please drop us an email at info@unlokale.com with your order and product details.

2. How do I place a cancellation request on UNLOKALE?
If you wish to cancel your order before dispatch, you can:

  • Cancel it from the My Account section on our website, or

  • Call us / drop us an email.

Your cancellation request will be fulfilled within 24 hours (if the order has not been dispatched).

3. If I receive a wrong product, can I get it replaced?
Yes, we take utmost care to ensure customer satisfaction. If you receive a wrong product, please raise a replacement request within 10 days of delivery.

4. Why was my order cancelled by UNLOKALE?
We regret the inconvenience caused. Your order may have been cancelled due to one of the following reasons:

  • The product is out of stock or discontinued.

  • Inaccuracies or errors in pricing information.

5. How do I use my Store Credit?

  • Visit www.unlokale.com and select the items you want to purchase.

  • On the payment page, enter your Store Credit number in the Discount Code field and click Apply.

  • The Store Credit amount will be deducted from the payable total.

  • If your Store Credit does not cover the full order value, you will be prompted to pay the balance via another payment option.

6. Does my Store Credit expire?
Yes, Store Credit is valid for 6 months from the date of issue.

7. Can I modify my delivery address?
Yes, you can modify your delivery address, but only before placing the order.

8. Are there any hidden costs on items sold by UNLOKALE?
No, there are no hidden charges. The price displayed on the product page is final.

  • You can pay via credit/debit card, net banking, or cash on delivery (COD).

  • For COD, you only need to pay the exact amount mentioned on your invoice.

9. Where do you ship?
We ship Pan India.

10. How long does it take to deliver my order?
Your order will be delivered within 5–9 days.

11. How can I track my package?

  • Once your order is placed, you will receive a confirmation email or SMS.

  • Once shipped, you will get another email or SMS with the expected delivery date and a tracking code.

  • You can track your package on www.delhivery.com by entering the tracking code.

12. Can I exchange an item?
Yes, we accept exchanges under the following conditions:

  • The item was purchased from our online store.

  • The item has not been used in any way.

  • The exchange request is made within 10 days of delivery.