1. We will ship your order within a minimum of 5 days or a maximum of 8 days.

RETURN & EXCHANGE POLICY - UNLOKALE

At UNLOKALE, we are committed to delivering high-quality products and a seamless shopping experience. However, if something isn’t right, we offer exchange or store credit options under the conditions mentioned below.

IMPORTANT POLICY NOTE

• 
  We do not offer refunds on any orders.
  
• 
  All approved returns will be processed in the form of a Store Credit (Credit Note).
  
• 
  Store Credit is valid for 1 year from the date of issue.
  

EXCHANGE POLICY

Eligibility for Exchange

You can request an exchange under the following conditions:

1. 
   You received an incorrect size or wrong product.
   
2. 
   The product has a genuine manufacturing or quality defect (images required).
   
3. 
   You are not satisfied with the fit/size or have ordered the wrong size.
   

Conditions:

• 
  Request must be raised within 2 days of delivery.
  
• 
  Product must be unused, unworn, with all tags intact and in original packaging.
  
• 
  Exchange will be processed only after the product passes quality check at our warehouse.
  

How to Request an Exchange

• 
  Share the following details within 2 days of delivery:
  
  
  Order Number
  
  
  Delivery Address
  
  
  Reason for Exchange
  
  
  Product Images (if applicable)
  
  
  

Exchange Process

• 
  Once the returned product is received and approved, the replacement item will be shipped.
  
• 
  Delivery timeline: 5–7 working days (within India)
  

CANCELLATION POLICY

UNLOKALE reserves the right to cancel any order due to:

• 
  Product unavailability
  
• 
  Pricing or listing errors
  
• 
  Payment verification issues
  
• 
  Quality concerns
  

If a prepaid order is cancelled, the amount will be refunded to the original payment method within 15 working days. Any vouchers or credits used will be restored.

1. How do I place a return/replacement request on UNLOKALE?

If you want to return or replace a product, please drop us an email atinfo@unlokale.comwith your order and product details.

2. If I receive a wrong product, can I get it replaced?

Yes, we take utmost care to ensure customer satisfaction. If you receive a wrong product, please raise a replacement requestwithin 10 days of delivery.

3. Does my Store Credit expire?

Yes, Store Credit is valid for6 monthsfrom the date of issue.

4. Can I exchange an item?
Yes, we accept exchanges under the following conditions:

• The item was purchased from our online store.
• The item has not been used in any way.
• The exchange request is made within 10 days of delivery.