1. We will ship your order within a minimum of 5 days or a maximum of 8 days.

RETURN & EXCHANGE POLICY – UNLOKALE

At UNLOKALE, we are committed to delivering high-quality products and a seamless shopping experience. However, if something isn’t right, we offer exchange or store credit options under the conditions mentioned below.

IMPORTANT POLICY NOTE

• We do not offer refunds on any orders.
• All approved returns will be processed in the form of a Store Credit (Credit Note).
• Store Credit is valid for 1 year from the date of issue.

EXCHANGE POLICY

Eligibility for Exchange

You can request an exchange under the following conditions:

1. You received an incorrect size or wrong product.
2. The product has a genuine manufacturing or quality defect (images required).
3. You are not satisfied with the fit/size or have ordered the wrong size.

Conditions:

• Request must be raised within 2 days of delivery.
• Product must be unused, unworn, with all tags intact and in original packaging.
• Exchange will be processed only after the product passes quality check at our warehouse.

How to Request an Exchange

• Share the following details within 2 days of delivery:
  
  Order Number
  Delivery Address
  Reason for Exchange
  Product Images (if applicable)
  
  

Exchange Process

• Once the returned product is received and approved, the replacement item will be shipped.
• Delivery timeline: 5–7 working days (within India)
• 
  Exchange Charges
  
  A standard exchange fee of ₹150 will be applicable per request
  This covers reverse pickup + re-shipping cost
  In case of non-serviceable pin codes, customers must self-ship the product
  
  

CANCELLATION POLICY

UNLOKALE reserves the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Payment verification issues
• Quality concerns

If a prepaid order is cancelled, the amount will be refunded to the original payment method within 15 working days. Any vouchers or credits used will be restored.

1. How do I place a return/replacement request on UNLOKALE?

If you want to return or replace a product, please drop us an email atinfo@unlokale.comwith your order and product details.

2. If I receive a wrong product, can I get it replaced?

Yes, we take utmost care to ensure customer satisfaction. If you receive a wrong product, please raise a replacement requestwithin 10 days of delivery.

3. Does my Store Credit expire?

Yes, Store Credit is valid for6 monthsfrom the date of issue.

4. Can I exchange an item?
Yes, we accept exchanges under the following conditions:

• The item was purchased from our online store.
• The item has not been used in any way.
• The exchange request is made within 10 days of delivery.